August 2007

The Archives

• Advice, Remodeling the HOQ™

  The Difficulty Factor

  08.15.07 | Permalink | Comment?

  “…I then asked how they communicated this information upstream to the business stake holders and received some blank stares. When I asked why they had removed the ‘difficulty’ row from their QFD, I was met with questioning glances and the response, ‘difficulty row?’…”

House of Quality Online

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Our mission is to provide advice and information that facilitates the implementation of the House of Quality tool and the Quality Function Deployment (QFD) process. We hope to provide useful insights about traditional QFD creation and maintenance, as well as tips regarding modern-day modifications that have been made to further improve this valuable tool. It is our hope to further assist the Quality Community in enthroning the Voice of the Customer, and in using knowledge-based decision making to drive improvement prioritization.

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• Multipurpose Matrix
• The Difficulty Factor
• QFD & Agile: Just What the Doctor Ordered
• Limiting the Flow of Requirements
• Which Way is Up?
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• A QFD By Any Other Name…