May 2007
The Archives
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House of Quality, Advice, Remodeling the HOQ™
Which Way is Up?
“…Believe it or not…you can change the orientation of your Houses of Quality. Go ahead and run your secondary requirements down the side and your primary requirements across the top. I know that such an idea may seem like sacrilege in the eyes of many Quality Function Deployment purists, but the fact of the matter is that if it will help you use the tool more successfully, then you should make the change….”
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House of Quality, DFSS, Lean Six Sigma, Remodeling the HOQ™
The Lean Approach to QFD
“…However, it is not the use of the Quality Function Deployment tool in applying Lean principles that has had the largest influence on QFD usage. On the contrary, it is the application of Lean principles to the QFD tool itself that has had such a profound impact on its adoption….”
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Advice, Voice of the Customer
VOC: Hand Business the Bullhorn
“…Although most quality engineers and product managers would prefer to take their cues from the consumer of their product or service, the best sources for requirements on any professional project are the project’s internal stake holders….In short, when listening to the voice of the customer, the “internal customer” should be given the bullhorn….”
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History of QFD, House of Quality
A QFD By Any Other Name…
“…Similarly, the name ‘Quality Function Deployment’ gives little hint as to what the tool actually is or what purpose it serves. So why is its name so perplexing? The answer lies in two main issues…”
