Category
Advice
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Advice, Remodeling the HOQ™
The Difficulty Factor
“…I then asked how they communicated this information upstream to the business stake holders and received some blank stares. When I asked why they had removed the ‘difficulty’ row from their QFD, I was met with questioning glances and the response, ‘difficulty row?’…”
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House of Quality, Advice
Limiting the Flow of Requirements
“…It is true that one must be very judicious when adding new requirements to any House of Quality. The fact of the matter is that as the requirements lists become longer, more and more time is required for adjusting ratings and maintaining the Quality Function Deployment model. However, different industries, different products, and even different teams will have dramatically different definitions of what constitutes a ‘long’ list of requirements for a House of Quality….”
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House of Quality, Advice, Remodeling the HOQ™
Which Way is Up?
“…Believe it or not…you can change the orientation of your Houses of Quality. Go ahead and run your secondary requirements down the side and your primary requirements across the top. I know that such an idea may seem like sacrilege in the eyes of many Quality Function Deployment purists, but the fact of the matter is that if it will help you use the tool more successfully, then you should make the change….”
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Advice, Voice of the Customer
VOC: Hand Business the Bullhorn
“…Although most quality engineers and product managers would prefer to take their cues from the consumer of their product or service, the best sources for requirements on any professional project are the project’s internal stake holders….In short, when listening to the voice of the customer, the “internal customer” should be given the bullhorn….”
