Category
House of Quality
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House of Quality
Multipurpose Matrix
“…The QFD process and the House of Quality tool can be applied in most any industry to increase quality and better meet the needs of its customers. The HOQ matrix can assist in prioritizing the initiatives of anything ranging from computer processor design to hotel management. It facilitates decision making for engineers and sales people, alike. It helps to document the voice of the customer just as easily for healthcare services as for fast food services. In truth, the House of Quality is universally applicable, and probably the only “building” big enough to accommodate all the industries in the world.”
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House of Quality, Advice
Limiting the Flow of Requirements
“…It is true that one must be very judicious when adding new requirements to any House of Quality. The fact of the matter is that as the requirements lists become longer, more and more time is required for adjusting ratings and maintaining the Quality Function Deployment model. However, different industries, different products, and even different teams will have dramatically different definitions of what constitutes a ‘long’ list of requirements for a House of Quality….”
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House of Quality, Advice, Remodeling the HOQ™
Which Way is Up?
“…Believe it or not…you can change the orientation of your Houses of Quality. Go ahead and run your secondary requirements down the side and your primary requirements across the top. I know that such an idea may seem like sacrilege in the eyes of many Quality Function Deployment purists, but the fact of the matter is that if it will help you use the tool more successfully, then you should make the change….”
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House of Quality, DFSS, Lean Six Sigma, Remodeling the HOQ™
The Lean Approach to QFD
“…However, it is not the use of the Quality Function Deployment tool in applying Lean principles that has had the largest influence on QFD usage. On the contrary, it is the application of Lean principles to the QFD tool itself that has had such a profound impact on its adoption….”
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History of QFD, House of Quality
A QFD By Any Other Name…
“…Similarly, the name ‘Quality Function Deployment’ gives little hint as to what the tool actually is or what purpose it serves. So why is its name so perplexing? The answer lies in two main issues…”
